PathWell resource

Adult Mental Health Telehealth: Privacy and Technology Questions

Questions to ask about devices, internet connections, technical interruptions and who might see or overhear a virtual mental health appointment.

Illustration of a laptop and headphones on a quiet desk beside a curtained window

This guide offers adults in Manassas and Prince William County general mental health telehealth appointment questions about technology and surroundings. It does not describe PathWell services or provide individual medical advice.

Start with the provider, then discuss setup

First ask the provider you are considering: Do you offer virtual appointments? Keep that question separate from the practical preparation questions below.

Ask about the device and connection

Online appointments require an internet connection and a device such as a smartphone or computer. Navigating different devices or platforms can also be confusing.[1]

Use these suggested questions to clarify the setup:

  • Which device would I need for the appointment?
  • What internet connection would I need?
  • Which platform would I use, and where can I find setup instructions?
  • Who should I contact with questions about joining the appointment?

Clarify what happens if technology interrupts

A poor internet connection or a malfunctioning device can disrupt an online session. Ask about the provider's procedure before the visit rather than assuming what will happen.[1]

  • How should I reconnect if the session disconnects?
  • How should I contact you if my device stops working?
  • What procedure should I follow if the visit cannot resume?

Consider who could see or overhear

Virtual visits may feel less private if people nearby can see or overhear the appointment. Alongside technology questions, consider the surroundings you would use.[1]

  • Who might be nearby during the conversation?
  • Could someone see the screen or hear what is being said?
  • What concerns about the space should I raise with the provider beforehand?

These questions focus on your surroundings, not an assessment of a platform's security.

Make a short discussion list

The National Institute of Mental Health recommends preparing a list of questions, concerns and topics you want to discuss with a health care provider.[2]

For this conversation, organize your list around three practical points: what device and connection to use, what to do if technology interrupts, and who could see or overhear. Use the suggested questions above as starting points for that discussion.

Sources

  1. National Institute of Mental Health: Getting Mental Health Support Virtually (opens in a new tab)
  2. National Institute of Mental Health: Tips for Talking With a Health Care Provider About Your Mental Health (opens in a new tab)